Director of Business Development

Company: Peckham, Inc.
Location: Lansing
Posted on: January 18, 2025

Job Description:

Director of Business DevelopmentPOSITION SUMMARYThe Director of Business Development is responsible for leading, planning, and executing business development initiatives and activities for Peckham's Contact Center Solutions division. This position's key focus will be on all aspects of business development. This includes driving the division's growth by developing and nurturing new and existing customer relationships, resulting in new Contact Center Solutions opportunities and wins. This position will serve as the voice of the customer for internal teams and the face of Peckham and its mission to external audiences.MAIN DUTIES AND RESPONSIBILITIES

• Support Contact Center Solutions strategy and support ongoing contract activities as required.
• Build business relationships vital to the success of the mission and company.
• Create and assess potential business opportunities and ensure they align with Peckham's Contact Service Solutions mission and business requirements.
• Coordinate customer and contract requirements for new business opportunities with business operations teams.
• Serve as the voice of the customer to ensure business and technical strategies are in line with industry direction.
• Direct and actively engage with strategic pricing teams to develop and implement winning bid strategies.
• Manage and personally contribute to the execution of pursuit strategies, ensuring active involvement in addressing design, sampling, and sustainment production dynamics.
• Provide the lead interface with the customer through the pursuit and implementation phases.
• Direct and actively participate in the development of and responses to RFQs, RFIs, and RFPs, ensuring a hands-on approach to crafting comprehensive proposals.
• Develop industry research for benchmarking and identification of trends and competitive dynamics.
• Partner with division leadership and marketing team to develop and manage annual budgets.OTHER DUTIES AND RESPONSIBILITIES
  • Promote Peckham's vision, values, and services to all customers and stakeholders.
  • Monitors competitor products, sales, and marketing activities.
  • Assists in maintaining organization-wide quality standards.
  • Maintains a safe and clean work environment.
  • Assists in the training of people with disabilities, as needed.
  • Other related duties as assigned.SUPERVISORY RESPONSIBILITIES
    • This position does not have supervisory responsibilities.MINIMUM QUALIFICATIONS
      • Bachelor's degree in business, marketing, or similar field.
      • 5+ years in business development or sales.
      • 5+ years of experience working within the contact center industry.
      • Demonstrated skills, knowledge, and experience in the design and execution of winning pursuit strategies.
      • Have a consultative approach with a strategic vision for winning new business opportunities.
      • Able to execute quality output under tight deadlines.
      • Able to interact, influence, and communicate effectively with all levels of the organization.
      • Highly organized and detail-oriented with the ability to keep multiple projects and client engagements active at once.
      • Independent critical thinking and creative problem-solving skills.
      • This position requires passing and maintaining background checks.COMPETENCIES
        • Strong business acumen skills.
        • Ability to lead and motivate departments to incorporate and develop strategic vision.
        • Clearly communicates information and actively listens to others.
        • Ability to modify communication style when necessary.
        • Shows consistent and trustworthy behavior.
        • Ability to identify opportunities and choose an effective course of action.
        • Demonstrates ability to build strong relationships with a variety of people.
        • Ability to accomplish goals and outcomes under pressure.
        • Ability to obtain information and identify key issues relevant to achieving goals or vision.
        • Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook. Experience in, or ability to learn other platforms, such as Workday, WorkBoard, and Navision.PREFERRED QUALIFICATIONS
          • Experience in Federal Government space.
          • Experience with Federal Contracting.
          • Experience with the AbilityOne Program.TRAVEL
            • Up to 25% travel may be required.PHYSICAL AND MENTAL DEMANDSMust have access to reliable transportation. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.PECKHAM IS AN EQUAL-OPPORTUNITY EMPLOYEREEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.Peckham Inc. 3510 Capital City Blvd Lansing, MI 48906
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Keywords: Peckham, Inc., Detroit , Director of Business Development, Executive , Lansing, Michigan