Virtual Patient Support Specialist
Company: Syneos Health/ inVentiv Health Commercial LLC
Location: Detroit
Posted on: January 23, 2025
Job Description:
Description You're a proactive problem-solver and have the ability
to make customers feel like your friend.In this role, you will be
responsible for providing inbound customer support in a virtual
pharmaceutical contact center environment. Support is provided, but
not limited to, patients, caregivers, healthcare providers, and
healthcare clinic personnel. You will:
- Provide timely and accurate responses to inbound calls, emails,
and other communications from customers
- Build rapport and establish positive relationships with
customers by actively listening, empathizing, and demonstrating a
strong understanding of their needs and concerns
- Identify and resolve customer issues or escalate to appropriate
internal teams as needed
- Maintain detailed and accurate records of customer interactions
and transactions in our contact center software system
- Adhere to all relevant policies, procedures, and regulations
related to pharmaceutical contact center operations, including data
privacy and security requirementsEssential Requirements:
- High school diploma or equivalent
- 1-3 years' experience in customer service, call center
operations or related fields
- Strong verbal and written communication skills, with the
ability to communicate complex information clearly and effectively
to diverse audiencesDesired Requirements:
- Bachelor's degree
- Experience in the pharmaceutical or healthcare industry
- Fluent in Spanish and English (written and verbal)
- Willingness to work flexible hours, as neededAt Syneos Health,
we are dedicated to building a diverse, inclusive and authentic
workplace. If your past experience doesn't align perfectly, we
encourage you to apply anyway. At times, we will consider
transferable skills from previous roles. We also encourage you to
join our to stay connected to additional career opportunities.Why
Syneos Health? Here, the work is challenging, and the pace is
exhilarating. By joining one of our commercial teams, you're
empowered to succeed with the support, resources, and autonomy that
you need. The diversification and breadth of our new and existing
partnerships create a multitude of career paths and employment
opportunities. Syneos Health has launched more sales teams in the
last 5 years across all major therapeutic areas than the top 25
pharma companies combined. Join our game-changing, global company
dedicated to creating better, smarter, faster ways to get
biopharmaceutical therapies to patients. Experience the thrill of
knowing that your everyday efforts are contributing to improving
patients' lives around the world. Work Here Matters Everywhere -
How are you inspired to change lives?Syneos Health companies are
affirmative action/equal opportunity employers
(Minorities/Females/Veterans/Disabled)Syneos Health has a voluntary
COVID-19 vaccination policy. We strongly encourage all employees to
be fully vaccinated. Additionally, certain local governments or
Syneos Health customers may have vaccine requirements that apply to
some of our employees. These employees are required to submit proof
of vaccination to Syneos Health and maintain compliance with these
requirements.
At Syneos Health, we believe in providing an environment and
culture in which Our People can thrive, develop and advance. We
reward and recognize our people by providing valuable benefits and
a quality-of-life balance. The benefits for this position will
include a competitive compensation package, Health benefits to
include Medical, Dental and Vision, Company match 401k, flexible
paid time off (PTO) and sick time. Because certain states and
municipalities have regulated paid sick time requirements,
eligibility for paid sick time may vary depending on where you
work. Syneos Health complies with all applicable federal, state,
and municipal paid sick time requirements.7485
Keywords: Syneos Health/ inVentiv Health Commercial LLC, Detroit , Virtual Patient Support Specialist, Other , Detroit, Michigan
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