Field Services Technician l - Ann Arbor, MI

Company: Mercury Broadband
Location: Dexter
Posted on: April 1, 2025

Job Description:

Field Services Technician IAre you a hands-on worker that is results driven? Does supplying a service to a customer that would otherwise be out of reach sound rewarding? Create your own personal connections as you work face to face with individual customers in this unique and rewarding role, allowing use of your own personal work truck, individual order schedules, and more.Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiber-optic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Broadbands' rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.Position Summary: The Field Services Team of Mercury Broadband is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customers' needs. Field Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Field Team Supervisor. Location: Topeka, KansasPosition Type: Full-TimeCompensation: Competitive PayBenefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid TrainingKey responsibilities and accountabilities: Installation of wireless broadband and/or fiber-optic service at customer premisesInteract with subscribers and represent the company in a professional mannerProperly configure and connect customer's home equipment to the Mercury Network Troubleshoot customer broadband and/or fiber equipmentAssist sales team with localized marketing effortsOther duties as assigned Skills & Requirements: Follow cabling procedures for wiring homes and businessesComfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations Basic mechanical skillsKnowledge of and ability to operate basic hand and power toolsBasic computer skills and proficiency with computersBasic computer networking skills and knowledgeUse of PC based applications to program and diagnose various communications equipment Clean driving record and valid driver's licenseSelf-Motivated Customer service oriented and professional in appearance Ability to communicate effectively, both orally and in writing Company Provided Training: Safety trainingOSHA CertificationsInstallation and equipment trainingEthernet wiringNetworking Training and ConceptsVoIP trainingFiber optic training Capable of:Lifting up to 50 poundsBending at the kneesUsing hand power toolsDigging with hand toolsClimbing ladderTraversing customer roofsAbility to travel if necessary Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. PIf6c6865e2c9c-25660-37264840

Keywords: Mercury Broadband, Detroit , Field Services Technician l - Ann Arbor, MI, IT / Software / Systems , Dexter, Michigan