Desktop Support Technician

Company: A3 Solutions, Inc.
Location: Detroit
Posted on: April 6, 2025

Job Description:

Desktop Support TechnicianJob Details:

• 8-5 Monday-Friday, no on call.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure, and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC's.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break/fix repairs on desktops and laptops.
• Install/re-install various software packages and updates.
• WiFi and VPN connections; support of wireless devices.
• GREAT Customer Service skills.
  #J-18808-Ljbffr

Keywords: A3 Solutions, Inc., Detroit , Desktop Support Technician, Professions , Detroit, Michigan