Quality Analyst
Company: VirtualVocations
Location: Detroit
Posted on: January 23, 2025
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Job Description:
A company is looking for a Quality Analyst to conduct quality
reviews and ensure standards are met.
Key Responsibilities
Monitor seller interactions across phone and email channels to
assess quality performance
Evaluate interactions against predefined quality criteria and
provide actionable feedback
Identify skill gaps in agents and coordinate with training teams
for remedial action
Required Qualifications
1 year of Quality Assurance experience
Experience with quality reviews and providing feedback
Ability to monitor outliers and identify skill gaps
Keywords: VirtualVocations, Detroit , Quality Analyst, Professions , Detroit, Michigan
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