AI Systems Analyst
Company: VirtualVocations
Location: Livonia
Posted on: January 21, 2025
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Job Description:
A company is looking for an AI Systems Analyst focused on
Customer Experience Improvement.
Key Responsibilities:
Document friction points in self-service channels and identify
opportunities for new features
Collaborate with designers to develop user-friendly conversational
flows
Integrate workflow automation into conversational experiences for
better self-service
Required Qualifications:
Proven experience in conversational flow design (e.g., Kore.ai,
Google Dialogflow, Nuance Mix)
Hands-on experience with NLU models
Competency in analyzing self-service platform performance and
identifying improvement areas
Background in customer service or contact center environments
Familiarity with global operations and cross-cultural, cross-time
zone collaboration
Keywords: VirtualVocations, Detroit , AI Systems Analyst, Professions , Livonia, Michigan
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