Call Center Representative - FULLY REMOTE

Company: Assisted Home Care
Location: Detroit
Posted on: April 1, 2025

Job Description:

The Call Center Representative will work with patients to schedule office visits with providers, verify insurance information and patient demographics, and have in-depth conversations to answer questions and ensure quality customer service.The ideal candidate is comfortable being on the phone consistently and abiding by a rigid schedule (set times for lunch and breaks throughout the day)Benefits Offered --- Paid Sick/Safe Time (based on where allowable by law)--- Medical benefits with multiple plan tiers and Telemedicine access--- 401K with matching contributions--- Holiday pay
Responsibilities: Answer high-volume of inbound calls from patients Listen to patient needs / concerns and provide accurate informationSchedule patients for visits with healthcare providersReview patient accounts and update records with insurance and demographic informationRequirements:--- High school diploma--- Prior experience working in a call center environment--- Abide by strict confidentiality standards--- General computer skills--- Familiarity with insurance policies--- Experience working in EMR, Genesis, or other healthcare scheduling tool valuable but not requiredPId13b9bab2bcf-25660-37166837

Keywords: Assisted Home Care, Detroit , Call Center Representative - FULLY REMOTE, Other , Detroit, Michigan