Customer Success Executive
Company: VirtualVocations
Location: Detroit
Posted on: January 28, 2025
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Job Description:
A company is looking for a Customer Success Executive (VP/SVP
level).
Key Responsibilities
Define and implement a comprehensive customer engagement strategy
to enhance customer experience and retention
Collaborate with cross-functional teams to ensure alignment in
meeting customer needs and drive continuous improvement
Analyze customer feedback and data to identify trends and
opportunities for advocacy and expansion
Required Qualifications
10+ years of experience in Customer Success, Account Management, or
related fields, preferably in Cloud/SaaS or similar disciplines
Proven success in managing customer success programs in a SaaS
environment
Experience in utilizing customer success platforms/tools and
analytics to inform strategies
Bachelor's degree required; MBA or relevant advanced degree
preferred
Demonstrated ability to implement processes that improve team
productivity and customer satisfaction
Keywords: VirtualVocations, Detroit , Customer Success Executive, Other , Detroit, Michigan
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