Head of Customer Success
Company: VirtualVocations
Location: Detroit
Posted on: January 23, 2025
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Job Description:
A company is looking for a Head of Customer Success who will
oversee post-implementation customer experience and support
strategy.
Key Responsibilities
Develop and implement customer success and support strategies
aligned with company goals
Oversee post-implementation customer experience, ensuring value
delivery and retention
Lead the customer support function to ensure timely resolution of
customer issues
Required Qualifications
Proven experience (5+ years) in Customer Success or Customer
Support roles at SaaS startups
Strong background in post-implementation leadership and building
high-performing teams
Experience with enterprise-level customer relationships focused on
satisfaction and retention
Demonstrated ability to make data-driven decisions using customer
insights
Keywords: VirtualVocations, Detroit , Head of Customer Success, Other , Detroit, Michigan
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