General Manager (Lead of Operations)

Company: Great Lakes Hospitality Group
Location: Auburn Hills
Posted on: March 28, 2025

Job Description:

General Manager:Job Purpose:To manage a hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.Job Responsibilities:

• Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
• Implement and maintain local and national sales/marketing programs.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
• Develop new programs which result in an increased level of guest satisfaction and operational excellence.
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
• Reward employees who meet or exceed guest expectations.
• Other duties as assigned.Job Skills:
• Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Ability to exercise excellent communication, presentation, organization, time management and listening skills.
• Ability to use analytical skills for measuring business potential and value to the hotel.
• Ability to successfully interact with all levels of customers and hotel management.Job Qualifications:Experience:Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.Licenses/Certifications:Possess a valid driver's license and be able to drive to customer appointments.
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Keywords: Great Lakes Hospitality Group, Detroit , General Manager (Lead of Operations), Executive , Auburn Hills, Michigan