Manager Professional Services

Company: VirtualVocations
Location: Warren
Posted on: October 30, 2024

Job Description:

A company is looking for a Manager, Professional Services to lead a team in driving customer engagement and satisfaction.

Key Responsibilities

Coach the team for efficiency and customer satisfaction
Manage resource allocation and project assignments in collaboration with Customer Success Managers
Monitor business metrics and evaluate project performance for continuous improvement

Required Qualifications

1-3 years of leadership experience in Professional Services, Consulting, or Customer Success within B2B SaaS
Proven experience in process improvement and team coaching
Experience in scoping solutions and delivering customer outcomes
Strong understanding of email/messaging or marketing technologies
Analytical and data-driven decision maker with knowledge of relevant tools like Salesforce and JIRA

Keywords: VirtualVocations, Detroit , Manager Professional Services, Executive , Warren, Michigan

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